4. Pricing and Payment

4.1. Pricing:
All prices displayed on the Site are in pound sterling and include applicable taxes unless otherwise stated. Prices are subject to change without notice.

4.2. Payment Methods:
We accept Visa, Visa Debit, Mastercard, Amex. All payments must be received in full before your order is processed.

4.3. Customs and Duties:
For international orders, the customer is responsible for any customs fees, import duties, or taxes imposed by your country of delivery.

5. Orders and Shipping

5.1. Order Processing:
Once you place an order, you will receive an email confirmation. Acceptance of your order is confirmed when we send you an email notifying you of shipment.

5.2. Shipping:
We ship globally. Shipping costs and estimated delivery times will be calculated at checkout. Please note that delivery times may vary based on your location and any customs delays.

5.3. Tracking:
Once your order has shipped, you will receive a tracking number via email. You can monitor the status of your delivery through the provided tracking service.

5.4 Delivery Times:

We choose to post our pieces via the fastest insured postal services available. However, we can only estimate delivery times and cannot guarantee they will arrive as stated.

6. Returns, Exchanges, and Refunds

6.1. Return Policy:
We accept returns on non-bespoke items within 14 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping costs. This excludes the return of earrings which are non-returnable or exchangable.

6.2. Bespoke Items:
Custom-designed jewellery is non-returnable and non-refundable, as these items are made specifically to your specifications.

6.3. Exchanges:
We offer exchanges on eligible items within 14 days of receipt. Please contact us for further instructions.

6.4. Credit: Store credit issued by Karina Banks must be redeemed within 12 months of the date of issue and will expire automatically thereafter.

6.5. Faulty Products:
If an item is received faulty or damaged, please contact us immediately. We will offer a repair, replacement, or refund, depending on the situation. We will hold responsibility of faulty items for 360 days from the date of purchase.

7. Bespoke Jewellery Design Service

7.1. Consultation:
Our bespoke design service involves an initial consultation with Karina. During this process, Karina will invite you either to her studio or discuss over the phone all your requirements. If after this point you’d like to create a piece with Karina, we would ask for a non-refundable £250+VAT design fee is paid. This will allow Karina to start work on your designs and secure any materials needed. Should you decide to proceed with your design this design fee will come off the final price of the piece.

7.2. Design Approval:
Once a design is finalised, we will either provide you with detail sketches or a digital mock ip of the piece. Any modifications must be made before final approval. Once approved, no further changes can be made.

7.3. Payment:
A non-refundable deposit of 50% of the full fee (minus design fee) is required before production begins. The remaining balance must be paid upon completion and prior to delivery.

7.4. Production Timeline:
Production timelines will vary depending on the complexity of the design and availability of materials. We will provide an estimated timeline during the consultation process but standardly we ask for 12 weeks from the date of approval.

7.5 Use of Client’s Stones:

We are happy to work with your existing gemstones where possible. Please note, however, that we reserve the right to decline stones that are fragile, heavily included, chipped, cracked or otherwise unsuitable for the resetting. While we take the utmost care when handling and setting stones, working with pre-owned gemstones carried inherent risks. We cannot be held responsible for any damage, breakage, or loss that may occur during the setting process. By supplying your own stones, you acknowledge and accept these risks.